All of our items are vintage and/or preloved. They are hand picked, dry cleaned, steam cleaned or washed but due to their very nature vintage clothing may not be perfect. All items are inspected thoroughly before being listed for sale on the loveinvain.co.uk website.
This is to ensure that each item is accurately described – including its faults (if any). However, we are human and the occasional mistake can slip past even the most scrupulous eye.
If you are not fully satisfied with your purchase and require a refund you must contact us by email – firstname.lastname@example.org – within 2 working days of the receipt of your order.
We cannot offer a refund unless and until the item is returned to us in the same condition as we sent it, complete with any labels. Returns of items will be at your own cost, using a traceable or insured method, if necessary, or at the very least obtaining a proof of postage, which does not insure. We cannot offer a refund on any item which is lost or damaged in transit to Love In Vain Vintage Clothing. Refunds for items lost in transit to us must be pursued through your chosen delivery companies compensation scheme.
We will only refund postage costs if our description was inaccurate.
We reserve the right to refuse a refund on any item that we consider to have been worn or damaged after we have posted it. If a refund is made, it will be processed within 10 days of the date the item is received by Love In Vain Vintage Clothing.